If you cannot find answers to your questions here, feel free to email us. Please be sure to reference the eBay AUCTION NUMBER that you are bidding on with all correspondence.
General Questions: cs@edenjewel.com Return Merchandise Authorization: return@edenjewel.com Hour of Operations Mon ~ Fri: 8:30am ~ 5:00pm PST Sat ~ Sun & Holidays: closed
Return Policy Due to the nature of the item and sanitary reason, all sales are final. Exchange only on defective or wrong item shipped. Please exam the item BEFORE opening the clear plastic wrap. Once the clear plastic wrap is open, it would be treated as a used item and is not qualified for return. Please contact us within 5 days of receiving the item. WE WILL NOT ACCEPT RETURNS IF MORE THAN 5 DAYS HAVE ELAPSED. An authorization is required. All refused orders will result in 25% restocking fee, or reshipping charges. Terms If you place a bid - it means that you agree with all terms and conditions on this page. Your bid is a contract - Place a bid only if you're serious about buying the item. If you are the winning bidder, you will enter into a legally binding contract to purchase the item. Seller's responsibility ends when items are delivered to the post office. Shipping and handling price is a condition of sale. It is customer’s responsibility to enter the correct shipping address during Checkout process. Our system will process your order based on the shipping address you entered. If there is an error on the shipping address and required the package to be sent again, an additional s/h will be charged. Copyright All design, text, graphics and underlying source code, software and all other material on this listing are sole property of Eden_Jewel. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this listing for the sole purpose of placing an order with Eden_Jewel or using this listing as a shopping resource. Any other use of materials on this listing...including reproduction for purposes other than those above, modification, distribution, or republication without the prior written permission of Eden_Jewel is strictly prohibited & is an infringement of copyright law and is legally actionable. |